1. Cancellation before dispatch
You may request cancellation of an order before it is dispatched by emailing support@agentiqminds.com with your order number. If the order has not yet been packed or handed to the courier, we will cancel it and refund eligible payments as described below.
Once dispatched, the order cannot be cancelled online; you may refuse delivery or request a return under the conditions in this policy.
2. Return window
For most standard catalogue furniture and home products, you may request a return within 7 days of delivery if the item is unused, in original packaging with all fittings/hardware, and in resaleable condition.
3. What can be returned
- Wrong item shipped (we sent a different product than ordered)
- Manufacturing defect or damage noticed on delivery / within the return window
- Materially incorrect description versus what was delivered
4. What cannot usually be returned
- Made-to-order, custom-size, custom-finish, or personalised furniture
- Clearance / final-sale items marked as non-returnable at purchase
- Items damaged by improper assembly, misuse, or normal wear after delivery
- Products missing parts, manuals, or original packaging without prior approval
- Mattresses, cushions, or upholstered pieces after protective seals are removed (hygiene), except for verified defects or transit damage reported promptly
5. Damaged or incomplete delivery
Please inspect packages on delivery where practical. If you notice damage, missing parts, or a wrong item:
- Note it on the delivery receipt if the courier allows
- Email support@agentiqminds.com within 48 hours of delivery with photos of the product, packaging, and order number
- Do not discard damaged packaging until the claim is closed
We will arrange repair, replacement, or refund as appropriate after verification.
6. How to start a return
- Email support@agentiqminds.com with order number, item name, reason, and photos where relevant
- Wait for return authorisation and pickup / drop-off instructions
- Pack the item securely in original packaging when possible
Unauthorised returns may be refused. Return shipping for our error or defective goods is typically covered by us; customer-change-of-mind returns (where accepted) may incur reverse logistics charges disclosed before approval.
7. Refunds
- Approved refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item (bank/UPI timelines may add a few days)
- Shipping fees are refundable when the return is due to our error or a defect
- Partial refunds may apply if items are returned incomplete or not in original condition
8. Exchanges
Where stock allows, we may offer an exchange for size/finish variants instead of a refund. Contact support to check availability.
9. Consumer rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. For shipping details, see our Shipping Policy. For other questions, visit Contact Us or email support@agentiqminds.com.
Wishcraft is operated by AgentiqMinds LLP.