1. Who we are
Wishcraft (“we”, “us”, “our”) is operated by AgentiqMinds LLP, with registered office at Door No. 179, Erode Road, Krishnapuram, Bhavani, Erode, Tamil Nadu 638455, India. For privacy questions, contact support@agentiqminds.com.
2. Information we collect
Depending on how you use the store, we may collect:
- Account details — name, email address, phone number, and password credentials
- Order & delivery details — billing/shipping addresses, order contents, and communication related to fulfilment
- Payment-related data — payment status and references from our payment partners (we do not store full card numbers on our servers)
- Technical data — device/browser type, IP address, cookies or similar identifiers, and usage logs needed to run and secure the site
- Support messages — information you send when you contact us
3. How we use your information
- Process orders, deliveries, returns, and refunds
- Create and manage your customer account
- Send order updates and respond to support requests
- Improve the storefront, prevent fraud, and keep systems secure
- Meet legal, tax, accounting, and regulatory obligations in India
- Send marketing messages only where you have opted in, with an easy opt-out
4. Legal bases & Indian law
We process personal data in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws, including the Digital Personal Data Protection Act, 2023 as it comes into force and is applied to our operations.
5. Sharing of information
We may share data with:
- Logistics and courier partners for delivery
- Payment gateways and banks to complete transactions
- Hosting, email, analytics, and IT service providers under confidentiality terms
- Professional advisers (e.g. accountants, lawyers) where needed
- Authorities when required by law or to protect rights and safety
We do not sell your personal information.
6. Cookies
We use essential cookies and similar technologies for login sessions, cart continuity, security, and preferences (such as language or currency). You can control cookies through your browser settings; disabling some cookies may affect checkout or account features.
7. Retention
We keep personal data only as long as needed for the purposes above, including statutory retention for orders, invoices, and dispute resolution, after which it is deleted or anonymised where feasible.
8. Security
We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong unique password for your Wishcraft account.
9. Your choices
- Access or update account profile and addresses while logged in
- Request correction or deletion of personal data, subject to legal retention needs
- Opt out of marketing emails via unsubscribe links or by contacting us
To exercise these rights, email support@agentiqminds.com.
10. Children
Wishcraft is not directed at children under 18. We do not knowingly collect personal data from minors. Contact us if you believe we have done so.
11. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the store after updates means you accept the revised policy.